Return and Refund Policy

We believe comfort and confidence begin with the right fit. If your boxer shorts do not fit as expected, we offer a one-time size replacement that is simple and hassle-free. You only need to cover the shipping cost, and we will take care of the rest.

Our exchange process is straightforward and worry-free, ensuring you receive the fit that feels right.

If the size you ordered is incorrect and the items remain sealed, you may return them to our U.S. address for a replacement or a refund. Please note that return shipping is the customer’s responsibility, and a restocking fee applies to refunds.

For bundles with a tampered or opened seal, we do not offer refunds, however, we are happy to provide replacements. Shipping for replacements is at the customer’s expense.

Our exchange request is a one-time complimentary service available for first-time purchases within 30 days of receiving your order.

If you’d like to start an exchange or need help choosing the right size, feel free to contact us at support@corecomfort-us.com.  We’re here to make sure you get the best fit and experience.

Please note that any free additional items included in your order are non-exchangeable and non-refundable once the seal has been opened.

Returns and Refunds

You may return your order within 30 days of delivery as long as it meets the conditions listed below.

Eligibility for Return

Items must be:

• Unopened (this includes all bundles)
• In original condition
• In the original, sealed packaging

Please note: We do not accept returns for unsealed bundles. This ensures that every customer receives only fresh, unused products.

If your bundle is unsealed, we can still provide a replacement, and you may keep the items you currently have.

How to Start a Return

1. Kindly email support@corecomfort-us.com and include a photo of your order so we can issue your return authorization.

2. You will receive clear instructions for domestic or international return shipping. If your order was placed within the United States, we will provide the designated U.S. return address. For orders outside the United States, we will send the appropriate international return instructions.

3. Repack the items securely and ship them to the approved return address provided by our support team.

Important: Do not return items to the address printed on your parcel. 

Return shipping costs are the responsibility of the customer, including international shipping costs. All returns must be sent to our US warehouse.

Refunds

Once your return is received and inspected, your refund will be processed within 7 to 10 business days.

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately with photos of the issue. We will arrange a replacement at no cost to you.

For hygiene reasons, once a boxer from a sealed bundle has been opened, the right to return is void. We only accept complete, unopened sets.

Warranty and Void Conditions

The warranty and return eligibility become void if the seal sticker on the packaging is broken.
Items must remain unopened and sealed to qualify for return, exchange, or warranty claims.

Customs Duties and Import Taxes

Any customs duties or import taxes applied at delivery are the responsibility of the customer.

Refused Deliveries

If a customer refuses delivery, such as declining the parcel or failing to collect it without prior notice, a 20 percent restocking fee will be deducted from the refund.

This fee covers:

• Labor: Order preparation and packing
• Materials: Boxes, tape, labels, and packaging supplies
• Storage and handling: Warehouse processing and logistics

Refusing delivery results in double shipping charges and additional handling. To maintain fair pricing for all customers, the following applies:

USA: A 20 percent restocking fee will be deducted from the refund.
Promotional Orders (for example, Buy 2 Get 1 Free): If the entire order is refused, it will be processed as a full return. Free shipping and promotional benefits will no longer apply, and standard return deductions will still apply.

Cancellation Policy

At Core Comfort, we work to process and ship all orders as quickly as possible. Below are our guidelines for order processing and cancellations.

Order Processing

Orders are processed within 1 to 2 business days after payment confirmation. Once processing begins, orders are prepared immediately for shipment to ensure timely delivery.

During high-volume periods such as holidays or sale events, processing may take slightly longer. You will receive an email with tracking information once your order has shipped.

Order Cancellation

Order cancellations must be requested within 12 hours of purchase.

If your order has not entered processing, it may be canceled with a full refund.

If your order is already being processed or has shipped, it can no longer be canceled.

Please double-check your shipping address, order details, and product selections before confirming your purchase.

Pre-Orders and Made-to-Order Items

For made-to-order and pre-order products, cancellations are accepted within 3 days of purchase.

After this period, production begins and cancellations can no longer be processed since each item is custom-made for your order.

Unauthorized or Refused Deliveries

If a package is refused at delivery or returned due to an incorrect or incomplete address provided by the customer, shipping costs and any applicable restocking fees will be deducted from the refund.

How to Request a Cancellation

To request a cancellation, email support@corecomfort-us.com with your order number and the subject line "Cancellation Request".
You will receive a confirmation once your request has been reviewed and processed.

If you need help with sizing, exchanges, returns, or general support, email support@corecomfort-us.com. We are committed to ensuring your complete satisfaction.