Cancellation Policy

At Core Comfort, I strive to process and ship every order as quickly as possible. Please review the following guidelines regarding order processing and cancellations.

Order Processing

All orders are processed within 2–4 business days after payment confirmation. Once processing begins, orders are immediately prepared for shipment to ensure timely delivery.
During high-volume periods (such as holidays or sales events), processing may take slightly longer. You will receive an email notification with tracking details as soon as your order has shipped.

Order Cancellation

To maintain efficiency and fairness, order cancellations must be requested within 12 hours of purchase.

If your order has not yet entered processing, it may be canceled, and a full refund will be issued.
If your order is already being processed or has shipped, it can no longer be canceled.

Please double-check your order details, shipping address, and product selections before confirming your purchase.

Pre-Orders & Made-to-Order Items

For made-to-order or pre-order products, cancellations are accepted within 3 days of purchase.
After this period, production begins, and cancellations can no longer be accommodated, as each item is custom-made specifically for your order.

Unauthorized or Refused Deliveries

If a package is refused upon delivery or returned due to an incorrect or incomplete address provided by the customer, shipping costs and any applicable restocking fees will be deducted from the refund amount.

How to Request a Cancellation

To request a cancellation, please email support@corecomfort-us.com with your order number and “Cancellation Request” in the subject line.
Requests will be reviewed promptly, and you will receive an email confirmation once your request has been processed.

Need Assistance?

If you have questions or need further help with your order, please reach out anytime at support@corecomfort-us.com. I’m here to assist you and ensure your experience with James Boxers is smooth and reliable.